Orders to the US ship in 3 - 7 business days from when the order was fulfilled. Once your order is shipped you will receive an email confirmation with tracking details.
The process of returning a product is subject to the guidelines of the Consumer Protection Law. While we hope you enjoy your OAKËI Beauty experience, due to the nature of the product, we cannot accept returns or exchanges of used products. Please contact firstname.lastname@example.org with your feedback and we will do our best to make you happy. Your satisfaction is very important to us.
We do our best to ensure that our products are packaged to prevent damages. In the rare event that your product arrives damaged, please contact email@example.com with your order # and a photo of the damage as soon as possible.
Please ensure your shipping information is up to date before finalizing your order, OAKËI Beauty is not responsible for incorrect shipping addresses.
Please note that OAKËI Beauty is not responsible for any customs charges, duties or taxes incurred for International orders.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org.